Privacy Policy

This policy explains how VStake Medical Tourism handles information submitted through vstakehealth.com, including its contact and treatment enquiry forms. It applies to website visitors and people who contact us about medical-travel support.

VStake is a medical-tourism facilitator, not a hospital or healthcare provider. A hospital, doctor, travel company, or other provider has its own privacy practices when you give information to them.

The contact form asks for your name, email address, subject, and message. Phone number, country, and the support service you are asking about are optional.

The treatment enquiry form asks for your name, country, email address, preferred contact method, and the treatment or condition you want to ask about. Phone, a brief message, and supporting reports are optional. Please do not include detailed medical history in the initial enquiry.

Please share only information relevant to your enquiry. Do not use the forms to send information about an emergency or to provide more medical detail than is needed for your request.

Health information is sensitive. The treatment enquiry form requires your consent before submission. VStake uses the details you provide to respond to that enquiry and, where you request it, to explore provider information or treatment estimates. For a general question, avoid including medical details in the Contact Us message.

The treatment form accepts up to three PDF, JPG, or PNG files, up to 10 MB each and 25 MB combined. Files are uploaded to private object storage. The enquiry email includes an internal file reference rather than a public download link. Uploaded reports are scheduled for deletion after 30 days.

The website form does not automatically send your enquiry or reports to a hospital. If you ask VStake to contact a provider, relevant information may be shared for that request. You can ask us who would receive it and what is needed before sharing further details.

We use information you submit to receive and respond to your question, review the support you are asking about, follow up when needed, and help you request information from a provider if you ask us to do so.

The service also processes technical information such as an IP address when limiting repeated form and upload requests, and may process basic request details to operate, troubleshoot, and protect the website.

Contact and treatment enquiries are routed to VStake’s configured enquiry mailbox by an email-delivery provider. Treatment form attachments are stored in private file storage, and the email contains the internal reference needed to locate each file.

If you ask VStake to approach an independent hospital or other provider, relevant details may be shared to make that enquiry. The provider then handles information under its own privacy practices. We do not create a hospital appointment or share a report merely because you viewed a page.

Enquiry records stored by this website are scheduled for automatic deletion 90 days after the latest web enquiry from the same email address. Private uploaded reports are scheduled for automatic deletion after 30 days. Copies delivered to VStake’s enquiry mailbox may be subject to that mailbox’s separate retention and deletion settings. The website does not track follow-ups made by phone or email, so those do not reset the application retention period.

We use private storage for optional report uploads and limit the information sent through the website to the fields needed for the enquiry. No website or online transfer can be guaranteed completely secure. Avoid sending information that is not necessary, and contact us if you want to ask about deletion or correction.

The site may use browser storage or essential cookies where needed for a site feature. Some page interactions can be sent to an analytics service if one is configured for the site; the event code is optional and the site can operate without it.

You can use your browser settings to block or remove cookies and local storage. Some site features may not work as intended if essential storage is blocked.

You can choose not to submit optional fields or supporting reports. You can ask us to correct or delete information you have provided, or withdraw consent for future handling, subject to any legal or operational reason we may need to retain a limited record.

To make a request, use the Contact Us page or call one of the phone numbers listed there. We may need to confirm your identity before acting on a request. Privacy rights can vary by location, and this policy does not remove rights available under applicable law.

VStake receives enquiries from people in different countries and uses online email and file-storage services. Information may therefore be processed in a country other than the one where you live, under the protections and laws that apply to those services.

This policy was last updated on 30 September 2026. We may revise it as the website or our practices change. The latest version will be posted on this page.

For a privacy question or request, visit the Contact Us page. The public email address, phone numbers and office address are listed there.